SHIPPING INFORMATION & RETURN POLICY

GENERAL INFORMATION

  • Please note we do not ship to PO Boxes.
  • Orders are processed Monday to Friday. Orders placed during off-hours (such as weekends and major holidays) will be shipped the following business day.
  • Back ordered products will be shipped once stock becomes available.
  • Orders with multiple products may be shipped separately if product is not immediately available.

ORDER PROCESSING

After you place an order, you will receive an order confirmation email. Our warehouse team will then begin the process of packaging and shipping your order, this process can take between 24 to 72 hours. Once your order has shipped from our warehouse, a follow-up email will be sent that will include your tracking information.

DOMESTIC ORDERS 

Orders shipped from our Canada warehouse will be shipped via Purolator.

INTERNATIONAL SHIPPING

We do not accept orders shipping outside of Canada at the moment.

RETRUNS

How to Return:

All returns must have an RMA # in order to be returned. We are not responsible for returns that are shipped to us without an RMA #. The products that are returned must be returned in re-sellable condition like new condition; based on the company’s discretion. (ie. Packaging and product undamaged or scuffed packaging no writing on the outside of the packaging)

All returned items must be have the original proof of purchase with them, order number, email confirmation and RMA #.  Customer is responsible for any and all return shipping costs.

To receive an RMA # please email rma@ralcomm.com within 15 days of purchase with your order # use "RMA request" in the subject line. A representative will connect with you within 1 to 2 business days.

Due to hygiene and health reasons, all forms of BLUETOOTH HEADSETS and EARBUDS, may not be returned or exchange.  These items are final sale.

 

Damaged, Defective, or Wrong Items Shipped:

Should you receive defective or damaged product(s) and/or incorrect item(s), please send an email to the following email shop@ralcomm.com address within 14 business days from the shipped date. Email with your order # in the subject line and a representative will connect with you within 1-2 business day.

To ensure prompt and proper processing, please indicate on your order #, invoice copy, and the completed detailed reason for the return (defective, wrong items, etc.).

If returning by mail:  Customer is responsible for return shipping costs. Please be sure to include the products you desire to be exchanged/returned, copy of the invoice including order number and contact information. Once our warehouse receives your shipment, you will be provided with a confirmation email on the return status. We suggest you ship with a tracking number. 

If the product(s) found to be defective, we will gladly forward to you a replacement of the original item(s) purchased, at no cost, as long as the product is available. If the product is no longer available, you will receive a refund to the original form of payment used to make your online purchase.

 

Return Address:

Ralcomm

4530 56 Street

Wetaskiwin, AB

T9A 3M5

ATTN: WEBSTORE RETURNS (RMA# XXX)

 

Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. Refunds will be issued to the original card that was used.